Image source: https://atmanco.com/blog/working-environment/importance-of-empathy-in-your-organization/
I read an article this weekend about Why You Should Have More Empathy and it got me thinking about our society and how managerialist culture, the obsession with productivity and outputs, measurement and data can really mean empathy and a place for human beings’ emotional investment takes a huge hit. It was later in the weekend that Alison Peacock tweeted “Leadership that views primary education through the lens of childhood is essential if we are to provide optimum learning for all” and I realised that this is completely connected to my earlier thoughts about empathy.
Somehow, we have created an education system where the child, at every stage in their childhood development, seems to be invisible in the setting of education policy. We are hell bent on trying to define where they should end up, what level they are at as compared with where they should be, what part of productivity in the capitalist machine they should take. And we are using our children’s learning as a way to measure their teachers’ success in instilling in their students the latest fad of what a good curriculum should look like. Through a lack of empathy we are dehumanising our children, their parents and their teachers in favour of an apparently more superior, logical and linear thinking, data and measurement.
To illustrate my point, I was flicking through my Year 8 daughter’s English workbook after she had shown me some really interesting homework she was doing on comparing two poems that show panic and confusion in very different ways. “I need to write more” she said, looking glum. “Looks good to me, you have argued your points well and there seems to be every inch of each poem covered” I responded – I try not to get involved, but I was an English teacher for a decade, I think I recognise good work when I see it. As I was turning the pages of her workbook, my eye rested on one of those little “Oral feedback given” stamps and then on the next page in red pen: “You need to write another paragraph – how can you maintain a level 7 if you don’t write more?!” Argh. There it is again.
It made me think about how an injection of empathy could impact on situations I have experienced lately connected with education. One example is around SATs again. My youngest is in year 6 and I have written recently about her experience as I see it. I watched the “Kids Strike” with interest last week. The parents’ slogan of “Let Kids be Kids” is catchy but not very clear. What I would hope they are trying to say is that kids generally love to learn, and if done well, they can even quite enjoy the challenge of a test or two along the way so long as they understand that this is a good way to see whether what they have learnt has stuck. If it hasn’t, their teachers can then ask, is that across the whole class? This might indicate that there might be a problem with the teaching, the curriculum, the planning over time for the whole class and it could help the teachers to think again. Or there might be a problem for individual children within the class, indicating the same issues may have affected a handful of children alongside other factors that might be getting in the way of their learning. Again, so useful to know to make sure the right things happen next.
But how did these parents of Year 2 children get to such a place that they felt they had to take this radical action and stage a strike? How did the conflict of empathy vs. rigid policy play out such that they had to make a stand based on their own empathic understanding of what is right for their children over and above what government thinks is right for children. I think in part it might be because at no point was there any thought put in, when orders were passed top-down regarding the Year 2 SATs test, into the feelings that would be stirred up in the headteachers, teachers, children and their parents. Perhaps a little step by step, empathetic, easing in would have gone a long way. It’s so telling that almost as an afterthought a template letter has been adopted and circulated this Friday by some headteachers nationwide, telling kids that they are awesome whatever the outcome and to relax and take it easy, ahead of the Year 6 SATs next week. Empathy yes, but so late in the process it’s almost ridiculous.
Another example this week was that I had my first experience of feeling so exercised by a situation unfolding in my older daughter’s secondary school that I felt I had to go and speak with the headteacher. For context, it takes a lot for me to go into school and say what I think is not going well and I make sure I write an email at least twice a year to the school thanking them and outlining what I think has gone well. I asked a couple of headteacher acquaintances for their advice on how to go about this and the answers were pretty much the same: go immediately and speak to the school. A couple mentioned following the school’s complaints procedure so I thought I would check this out online and try to be a good citizen. It irked me to think about this as a complaint though. I am not a consumer, receiving bad service here. I am a parent, who through listening to their child and discussing this situation, has realised that for the school to grow and learn, I really must feed this back. My daughter, who is so empathetic it is sometimes paralysing for her, was worried about the teacher getting told off, and of making her feel bad. She could see why this teacher had behaved the way she did and that the teacher obviously had a difficult conflict of interests that she was wrestling with.
The school complaints procedure is the most classic example of British, managerialist, bureaucratic and unempathetic prose written. It immediately starts with almost legalistic jargon mentioning statutory duty, with an array of numbered clauses down the margins. It would make even the meekest parent bristle ready for a fight. I would love to see something that starts perhaps like this: “We take care and pride in our school and our relationship with the children and parents in our school community. We recognise that we may not always get this right, and we appreciate your feedback and support to help our school be a place of true learning and growth. Therefore, we have written this guide to help you through what we perceive to be a fair and correct way to register a complaint, suggest a change, give some feedback or request a greater understanding of what we do at the school…..”
I practice what I preach in the workplace. Managerialist culture can fail to recognise the importance of the emotional life of your fellow colleagues and yet this failure is the very thing that can hold back effectiveness and quality of work. I feel it is my duty to act with empathy with the people I work alongside. It is such a strong and relevant ‘tool’ to begin with when setting a vision, working towards targets and goals and when leading and supporting other colleagues. Always the first thing on my mind when setting out the strategy of how we will get from here to there, is who are the people, what do I want them to feel, how will I communicate this to them? And in the current education sector, I do feel that unless we can find a way to disentangle the short-term political gains from the long-term educational aims, we are forever going to be locked into this politicised, marketised, unempathetic and managerialist attitude. The representation of logical thinking, measurement and data as inherently superior to emotional and intuitive reasoning can lead to the more extreme and rigid forms of managerialism we are seeing in the education sector and many other workplaces. We need a more humanised, responsive and relationship-based practice at the heart of what we do in order to succeed.